WHERE DO OUR PHONES COME FROM?

MobiCity only sells brand new, original, *unlocked, top quality mobile phones, sourced from New Zealand, Australia and around the world. For efficiency and fastest delivery most handsets are shipped direct from our logistics centres. We hold a limited supply in the sales office for immediate pick up, however we recommend that you place an order or call first to organise an in-store pick up.

Network Compatibility
Our devices are unlocked and will accept a SIM card from any network. However please note that the Telecom XT network operates on a slightly different frequency set. You can view our full range of XT compatible devices by clicking on the link. If you are unsure please don't hesitate to contact us for more information.

Australia/New Zealand Stock
All Australian/New Zealand stock comes with a 12 month manufacturer’s warranty, which can be serviced at any authorised repair centre in your area. These items are detailed as Australian stock in the respective product listing.

International Stock
Unless otherwise stated within the product description, the majority of handsets are sourced internationally as we get newer, better versions at more attractive prices. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality the only difference between phones sourced from Australia and overseas is in the charger, which may have a different plug. To combat this we include an adapter and, wherever possible, an Australian charger, to ensure you will never go short with your battery. International stock handsets come with an Australian warranty serviced by our warranty partner, Australian Warranty Services. To find out more about AWS, please visit their website.

Every effort is made to ensure that your new phone device is free from carrier software and branding, but this may not be possible for a small number of models. For example, it is very rare to be able source Blackberry devices free from carrier branding physically printed on the outside of device. Also, please be aware that some manuals and software may arrive in a non-English language, however we provide English versions in the specifications section of the product listing. Should you have difficulty tracking it down, please contact us and we will email you the digital version. You may also find that there is a variation between the pre-installed software of an Australian and International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however some features advertised on the Australian manufacturer's website may not be present in our devices. For further information regarding our phone supplies, please call us on 09887 0389, or email us

*Subject to end user telecommunications provider and legislative authority requirements.

GOT A QUESTION?

For quick queries relating to stock availability, the order process, fulfillment, tracking and logistics during office hours, please use the livechat button below;