Ts and Cs

Thank you for ordering from MobiCity.
There are some important things you need to know about your recent order. Please take the time to read the information below to ensure that your new phone is delivered promptly.

ABOUT MOBICITY

• - New Zealand warranty, sales, care and support is provided during QLD business hours.
• - Support office located at 1a, 36 Agnes St, Fortitude Valley, QLD 4006, Australia
• - Telephone number 09887 0389
• - Email address sales@mobicity.co.nz

ORDER CONFIRMATION
We will contact you shortly after your order has been received to confirm your payment and delivery details. If you would prefer to contact us, please call 09887 0389 (or +61 7 3173 1204 international).

VERIFICATION
MobiCity takes privacy and security extremely seriously. This industry receives constant attention from those trying to order products with other people's credit cards without their permission, so as a result all orders must proceeed through a stringent verifications process before shipment. This may involve a phone call from one of our friendly verification staff or the confirmation of a fully refundable, random nominal charge to your credit card by email. Your order will not be processed until the verification is complete, however we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. MobiCity reserves the right to cancel an order at any time. An order is not considered to be a contract of sale until the item has shipped and a tracking number provided. Invoices are valid at the time of issue but final details are subject to change at any time at MobiCity's sole discretion.

PAYMENT
All payments through this website are taken in NZD. Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank. Please note that your bank may also charge a different exchange rate to that displayed on the site. Once your details have been confirmed, payment will be processed by your preferred payment method. Please email direct deposit confirmations to accounts@mobicity.co.nz for swift processing.

DELIVERY
Once we have verified this information your order will be forwarded to our warehouse for fulfillment. When your package has shipped you will be emailed a link for order tracking, and estimated time of arrival. Once the item is within the courier network you will need to contact the couriers for inquiries about delivery – just call our team if you are unsure how to do so.

Please note that orders containing only acccessories normally take longer to deliver than handset orders. This is due to the postal network as small items are sent by regular, tracked post.

CUSTOMS, DUTIES & GST
MobiCity operates a local warranty service through FoneFix in Auckland, however our warehouses are in Australia, Hong Kong and the USA. As a result any prices displayed on the website do not include GST or import duties. An order value of less than NZD 399 is not normally subject to additional charges or payments. Goods liable for duties over NZD 60 (ie over NZD 399) or are held with customs until the charges are paid. You will be contacted directly by NZ Customs regarding payment of these fees. This is normally a simple and straightforward process and can occur same day. Orders over NZD 1000, require a completed Importers Client Code application form, details of which will be provided to you by NZ Customs. The fee structure is made up of an import entry transaction fee (IETF) of $25.30 (including GST) and a MAF Biosecurity risk-screening levy of $12.77 (including GST) – totalling $38.07, plus a Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges. You can learn more at http://www.customs.govt.nz/inprivate/sendingitemstonz/Privateimportsbypost/Pages/default.aspx

CHANGE OF MIND
If you have a change of mind or need to make amendments to your order please do so as soon as possible. We are unable to alter a delivery once it has shipped from the warehouse, and changes or cancellations after this will attract a restocking fee.

FREE ACCESSORY
Where possible we will always endeavour to provide the chosen free accessory with your order. However, in some instances a particular free accessory may be out of stock or unavailable for a particular item. In these cases we may include a replacement item of a different type to ensure that the fulfillment of the order is not delayed. Where this occurs the replacement will take the place of the original item and is not refundable or exchangeable.

RESTOCKING FEES
If you decide to cancel or amend your order once the item has shipped, the following fees may become applicable. Shipping fees are non-refundable, for detailed information on restocking fees visit www.mobicity.co.nz/extras/returns, or call us on 09887 0389.

DISCOUNT VOUCHERS
MobiCity may offer various promotional discounts, vouchers, codes, or coupons, from time to time. These are not valid when used with any other offer or discount from MobiCity. We reserve the right to make valid, remove, disable or cancel any offers in any form at any time, and at our sole discretion.

MANUALS/SOFTWARE
We source products from all around the world to get the highest quality and best prices. As a result, in rare instances it will be impossible for us to source handsets with English manuals and PC software. In the unlikely event that you receive a handset without the English manuals and software just call our team, and we will do our best to obtain digital versions for you.

INTERNATIONAL STOCK
International stock is under warranty with the MobiCare network, regardless of the country of origin. We service the devices through our own repair centres in New Zealand, saving you time, effort and money.

AUSTRALIAN STOCK Australian stock comes with its own manufacturer's warranty. If a fault develops within the first 30 days please advise us for ELF (Early Life Failure) service. After 30 days please contact the manufacturer for details of your local repair centre for servicing.

PRODUCT INFORMATION AND SPECIFICATIONS
We source mobile devices from many markets around the world to get you the best products at the most competitive prices. MobiCity works hard to ensure that information regarding handset specifications, performance, and accessories is accurate.
Unfortunately due to variations in the country of origin and other factors, it is beyond our capability to ensure that devices meet manufacturer guidelines for New Zealand. As such, we cannot guarantee that the information on our site is 100% correct at all times. We accept no liability for variations between the listed specifications and those of the received product.

WARRANTY
We have a range of warranty options available for you. Our standard service offers 12 month coverage. For more details visit our warranty page. Please note that the warranty attaches to you the purchaser, and not to the item itself. As such, warranties are not transferable.

WARRANTY CLAIMS
All warranty claims must be submitted through the MobiCare form here. Once the claim form has been submitted you will be contacted within one business day for resolution. Please be aware that we may ask you to trial software re-flashes, use new batteries, or update your SIM card and other locally based corrections before sending the handset to a MobiCare repair partner. Claims for warranty that are found to fall outside of the terms and conditions of the warranty will attract a NZD 58 inspection fee that is payable to the repair centre prior to the customer's item being returned to the customer.  Failure to make this payment within 7 days of invoice will result in cost recovery being sought by the disposal of the item and other by other methods at the discretion of the warranty provider.

NEW FOR OLD REPLACEMENT POLICY
In the event of your phone or tablet being deemed unrepairable by a MobiCity authorised repair centre and this being officially communicated to both yourself and MobiCity by MobiCity's authorised warranty partner (Australian Warranty Services), MobiCity will replace your device with a new handset of the same model. If the model is no longer available to order or for any reason cannot be supplied, MobiCity will replace the device with a current model of similar specification and function at the sole discretion of MobiCity. The new for old replacement policy exclusively covers mobile/cell phones and tablets. This policy does not extend to accessories or other items whether included in the original purchase or purchased separately.

IMPORT RESTRICTIONS FOR INTERNATIONAL CUSTOMERS
We ask customers ordering from outside of Australia, New Zealand, USA and UK to consult their own country's customs legislation before ordering. Some territories may incur import duties and restrictions, and MobiCity will not be held liable for import fees or refunds.
Goods refused under restrictions and returned to the warehouse unopened may be eligible for refund, minus shipping fees, customs fees, and return fees. Take note that MobiCity is not able to offer guidance in this area; please contact your local Customs authority for more information.